ارجاع به اپراتور انسانی: وقتی هوش مصنوعی باید بگوید «بگذارید همکاری را صدا کنم»

The best support assistants do not pretend to know everything. They answer confidently when the source material is clear and move quickly to a teammate when the situation needs judgment.

Escalate early on sensitive cases

Billing disputes, cancellations, security concerns, and angry customers should have a low threshold for human review.

Send context with the handoff

A good escalation includes the conversation, cited sources, detected intent, and the assistant’s uncertainty so customers never have to start over.