Hiring principle: we look for people who care about craft, customer empathy, and calm execution more than theater.
What it is like here
SAIA is a focused product team building for support, success, and operations leaders. We value clear writing, careful engineering, fast feedback loops, and people who can turn ambiguity into useful product decisions.
Product-minded craft
We ship features that reduce customer workload, not features that only look good in release notes.
Strong written culture
Decisions, tradeoffs, and customer learnings are documented so the whole team can move with context.
High ownership
Small teams own meaningful surfaces from design through launch, measurement, and iteration.
Open roles
Senior Full-Stack Engineer
Build core chatbot, inbox, training, and billing workflows across Laravel, modern JavaScript, and AI integrations.
Customer Success Engineer
Help customers launch production assistants, tune knowledge bases, and turn support insights into repeatable playbooks.
Product Designer
Design dense, practical workflows for teams reviewing conversations, improving content, and managing AI operations.
How to apply
Send a short note, your relevant work, and the role you are interested in to careers@neuraldesk.io. We read every application and respond with next steps when there is a fit.