گزارش شکاف‌های دانش شما یک نقشه راه محصول پنهان است

Every unanswered customer question is a tiny roadmap signal. Sometimes the answer is a better help article. Sometimes it is a confusing setting, missing onboarding step, or product workflow that needs attention.

Review gaps weekly

Group questions by intent, volume, and customer impact. The highest-volume gaps often become the next docs sprint, while the most painful gaps become product work.